Shipping & Return Policy

Shipping Orders:

Please allow 1-2 business days for standard shipping after order has been placed. Allow additional processing time during holidays. 

We are unable to make any changes, combined, or cancel orders once they are submitted. 

Damages:

Must be reported within 3 days of receiving merchandise or it cannot be returned. All damages must be returned and postmarked within 7 days of receiving. 

Returns:

All returns must be postmarked within 15 days of receiving merchandise for exchange or store credit only. Hartzog's does not offer refunds at this time. An electronic gift card, not including shipping cost, will be emailed to you within 5 business days. Hartzog's reserves the right to refuse any items that do not have tags, signs of wear, makeup, deodorant, alterations, or misuse, smell of smoke, or damage.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

All sale items 30% or more are final sale. All personal items such as bras, socks, & swimwear along with jewelry cannot be returned for store credit or exchange. 

Please ship all exchanges or returns to:

400 North Limestone Street, Gaffney, SC 29340

If you have any questions or concerns, please email us at info@hartzogs.com. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.